Terms & Conditions

Price

Prices quoted include all taxes applicable to sales in the UK. The company makes a charge for delivery which is specified on the web-site. The company reserves the right to alter any prices or specifications at any time without notice and all goods are sold subject to prices ruling at the date of despatch. Subject to the above, customers will be notified if the price to be charged is different from the published price and will be given the option of cancelling their order without penalty.

Title

All rights of ownership and to possession of the goods supplied shall remain in and belong to Paxton & Whitfield Ltd until full payment has been received for the goods. In the event of non-payment Paxton & Whitfield has the right, without notice, to enter any premises owned or occupied by the buyer in order to recover all or any of the goods. Repossession of the goods by Paxton & Whitfield shall be without prejudice to any other remedy of Paxton & Whitfield Ltd. The buyer agrees to keep the goods identifiably the property of Paxton & Whitfield Ltd and to keep them stored in merchandisable condition. The goods will be held by the buyer as bailee and agent for Paxton & Whitfield until payment in full has been made. In the event of sale of the goods prior to payment of the price in full, the buyer shall hold the proceeds of the sale as an agent of Paxton & Whitfield Ltd until payment in full has been made.

Risk

Risk of damage or deterioration to the goods supplied passes to the buyer on delivery. No claim for damage or deterioration after delivery can be accepted.

Pilferage and Damage

We can only accept claims for pilferage or damage if written notification is given to both the carriers and ourselves within three days of receipt of goods. If delivery is made by carriers please always sign for the goods “unexamined” and retain the outer wrappings for examination by the carrier. If delivery is made on our own transport, the consignment should be checked and signed for accordingly.

Quotations

All quotations given by the company are subject to market fluctuations etc and are made without engagement.

Payment

In the event that a buyer’s payment is subsequently dishonoured any amount due will be chargeable with interest at the rate of 4% per annum over the base rate of Barclays Bank PLC appertaining at the date on which payment falls due notwithstanding that such claims to interest and/or surcharges for non payment may have been waived by us in the past. We reserve the right to re-impose without notice any discount that may have been allowed if payment is not made in full by the due date. All costs including legal fees incurred in collection of amounts due or in enforcing under the Title clause will be payable by the customer.

Contract Terms

We shall supply goods only on the condition that these terms and conditions represent the entire agreement between ourselves and our customers and these conditions supercede any prior agreement or arrangement.

Cancellations

We reserve the right not to accept an order or to cancel, once accepted, any order without penalty. You may cancel an order without penalty provided we receive the notification a minimum of 4 working days before the requested delivery date or shop collection date.

Right to use the website

All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website remain at all times vested with Paxton & Whitifield.  You are permitted to use the material only as expressly authorised by us.

The material and content contained within the Website is made available for your personal non-commercial use only and you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose.  Any other use of the material and content of the Website is strictly prohibited.  You may not (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Limitations of Liability

Paxton & Whitfield will not be liable to you in relation to the contents of, or use of, or otherwise in connection with this Website for any indirect, special or consequential loss including but not limited to lost profits, business interruption, loss of reputation or goodwill, and loss or corruption of information data.

Variations of Terms and Conditions

No variation may be made to these terms & conditions unless agreed in writing by a Director of Paxton & Whitfield Ltd. Orders placed by our customers shall be only on that basis that our customers acknowledge that they are not relying on any representation regarding goods supplied other than as may be in writing and signed by a Director on behalf of Paxton & Whitfield.

* Please note, our Black Friday offering starts 12:00am on 29th November 2024 and will be automatically added to your basket. This offer ends at 11:59pm on 2nd December 2024.

Prize Draw Ts & Cs

Your chance to win a £50 gift voucher when you sign-up to receive Paxton & Whitfield email newsletters.

Who can enter?

The Prize Draw is open to customers in the UK aged 18 years or over only, excluding employees of the Promoter, their immediate families, and anyone else professionally connected with the Prize Draw. Online entries only. To enter, simply opt-in to the Paxton & Whitfield email newsletter via the online pop-up form or in-store email form. 

Opening/closing date & time:

Prize Draw opens for entries at 9am GMT on the first day of each month. 

Prize Draw will close at 11:59pm GMT on the last day of each month. 

Winner selection & contact:

The draw will take place within twenty-four (24) hours of the closing date for all entries.

Subject to eligibility and compliance with all applicable terms and conditions, the first entry drawn at random from all eligible entries will win the prize.

The winner will be contacted by email by Paxton & Whitfield on or after the close date.

Prize:

There is one monthly prize of a Paxton & Whitfield £50 gift voucher. There is no cash alternative.

Prize provider: 

Paxton & Whitfield

Your Data:

When you opt-in to receive Marketing emails, Paxton & Whitfield may send you marketing and promotional messages about special products, services, offers and promotions. More information on how Paxton & Whitfield uses your information is available in our privacy policy. 

Promoter:

Paxton & Whitfield

Gift Voucher Terms & Conditions

1. I. These terms and conditions apply to the use of Paxton & Whitfield physical gift cards (“Paper In-store Vouchers”), and email gift cards (“Gift Vouchers”) together ("Paxton & Whitfield Gift Vouchers").
II. By purchasing or using a Paxton & Whitfield Gift Card you accept and agree to these terms and conditions (“Paxton & Whitfield Gift Vouchers”).
III. These Paxton & Whitfield Gift Voucher terms may be amended from time to time. Reasonable notice of any changes will be given where possible. Please check this website regularly for updates. Nothing in these Paxton & Whitfield Gift Voucher terms affects your statutory rights.
IV. When you use a Paxton & Whitfield Gift Voucher the amount of your purchase will be deducted from the balance on the Gift Voucher. You may use the Paxton & Whitfield Gift Voucher as part payment for goods of a higher value than the value on the Paxton & Whitfield Gift Voucher upon payment of the difference.
PAPER IN-STORE VOUCHERS WITH NO PIN – IN-SHOP ONLY
2. Validly activated Gift Vouchers are redeemable in full or part payment for goods from our shops only, excluding online use.
i. If you have any issues, contact our Customer Service on 01451 823 460 or email: sales@paxtonandwhitfield.co.uk.

Gift Vouchers – ONLINE USE ONLY
3. Validly activated Gift Vouchers are redeemable in full or part payment for online:
i. For online purchases the code can be entered in the ‘Gift Card’ payment section of our website at checkout.
ii. Vouchers cannot be used in conjunction with Shop Pay, Paypal or any other alternate payment provider, debit/credit card only.
iii. Balance on Online Gift Vouchers Cards can be checked as per 2.a.i above.

SALE OF PAXTON & WHITFIELD GIFT VOUCHER

4. Paxton & Whitfield Gift Vouchers can be purchased online from our website http://www.paxtonandwhitfield.co.uk (“Web Sales”)
5. The minimum amount required to activate, purchase a Paxton & Whitfield Gift Voucher is £10.00, up to a maximum limit of £120.00 on any single Paxton & Whitfield Gift Voucher.

6. Web Sales payment can be made via VISA or MasterCard debit or credit card.

7. Payment is taken at the time of purchase of the Paxton & Whitfield Gift Voucher.

8. Each transaction is subject to various fraud checks and Paxton & Whitfield reserves the right to refuse an order if the payment is subject to additional verification or scrutiny or for any other reason, without providing explanation.

9. Paxton & Whitfield Gift Vouchers ordered through Web Sales will be sent to the email provided at checkout with the order, this can then be forwarded to recipients. Despatch will usually be immediate but could be up to 48 hours after receipt of payment.

10. Where possible Paxton & Whitfield will try to meet all delivery requirements, but Paxton & Whitfield shall not be liable for any loss incurred either directly or indirectly by failure to meet the requested delivery date. ‘Loss’ in this instance includes any loss of profit, costs, damages, charges, other expenses, consequential losses and non-financial losses.

11. Risk will pass to the customer upon delivery and title will pass upon receipt of payment in full. Paxton & Whitfield has no liability for lost, stolen or damaged Paxton & Whitfield Gift Vouchers once risk has passed to the customer at time of delivery.

12. Refunds will not be given on the purchase of a Paxton & Whitfield Gift Vouchers, once your payment has been received your order can only be cancelled by calling the Customer Service team.

13. The collection and management of your credit card data and personal information which is collected, processed and managed is solely used to authorise payment and is not stored by Paxton & Whitfield for any other purpose. Paxton & Whitfield reserves the right to share transactional information with any law enforcement body if requested. For the purposes of these Terms and Conditions Paxton & Whitfield Privacy Notice applies.

14. Paxton & Whitfield Gift Vouchers quantities (number of Paxton & Whitfield Gift Vouchers ordered and value loaded on each Paxton & Whitfield Gift Vouchers) should be checked immediately upon receipt. Any discrepancies must be notified immediately to Paxton & Whitfield Customer Service team by calling 01451 823460 or emailing: sales@paxtonandwhitfield.co.uk. Paxton & Whitfield cannot be held responsible for any shortage or loss of any Paxton & Whitfield Gift Vouchers not notified to Paxton & Whitfield within seven working days of delivery.

15. Paxton & Whitfield cannot be held responsible for failure to meet its service obligations when any failure is brought about due to a cause totally beyond its reasonable control, for example: acts of God, trade disputes; governmental intervention, fire, flood, and disruption to computer and IT infrastructure.

16. Whilst the contents of the card website are checked for accuracy, Paxton & Whitfield cannot be held responsible for omissions or errors, or any statements made on the site. Nor is Paxton & Whitfield responsible for any losses incurred if information is used from the website or if accessing the site may result in viruses to your computer equipment.

USE OF PAXTON & WHITFIELD GIFT VOUCHER

17. All Paxton & Whitfield Gift Voucher expire, and any unspent funds thereon will be forfeited, if not used for purchases for 12 months from the purchase date. You will not be reminded when your Paxton & Whitfield Gift Voucher is about to expire, and it is your sole responsibility to ensure that any balance is used in full prior to expiry.

18. Funds on Paxton & Whitfield Gift Vouchers cannot be redeemed for cash at any time. No change will be given but any remaining balance will remain on the Paxton & Whitfield Gift Vouchers to be applied to future purchases.

19. All refunds of goods or services purchased with a Paxton & Whitfield Gift Vouchers will be made in accordance with Paxton & Whitfield’s refund policy. Refunds for goods purchased with a Paxton & Whitfield Gift Vouchers will be paid back onto a Paxton & Whitfield Gift Voucher.

20. We reserve the right at any time to cancel any Paxton & Whitfield Gift Vouchers and/or suspend or permanently discontinue the Paxton & Whitfield Gift Voucher programme altogether, or any part thereof (including online redemption), if, in our sole discretion, such action is necessary. Such action may be necessary, for example, to make changes to the Paxton & Whitfield Gift Voucher programme, to comply with applicable law or regulation or as a result of circumstances beyond our reasonable control.

21. We cannot replace the Paxton & Whitfield Gift Voucher if lost or stolen. Please treat the Paxton & Whitfield Gift Voucher as you would cash. They will not be replaced if lost, stolen or damaged. Paxton & Whitfield Gift Vouchers are not a cheque guarantee, credit or charge card.

22. We reserve the right to refuse to accept a Paxton & Whitfield Gift Vouchers as payment if there is reasonable evidence of tampering or fraud, or if the Paxton & Whitfield Gift Vouchers is mutilated, altered, damaged or defaced in any way.

25. If you believe a Paxton & Whitfield Gift Voucher may be damaged, defective, or not working, please contact the Customer Service Team as soon as possible by calling 01451 823460 or emailing: sales@paxtonandwhitfield.co.uk.

26. The images on the website including trademarks can only be used with the permission of the owner.

27. Breach of the Paxton & Whitfield Gift Vouchers Terms by you will entitle Paxton & Whitfield to seek the appropriate legal remedy available for injunction, damages or otherwise.

28. These Paxton & Whitfield Gift Voucher Terms shall be governed by and construed in accordance with the laws of England, without resort to its conflict of law provisions. For the benefit of Paxton & Whitfield, any dispute or claim arising out of or in connection with these Paxton & Whitfield Gift Voucher Terms (including non-contractual disputes or claims) shall be brought in the English courts. Nothing in this clause shall limit your rights to take proceedings in any other court in which you reside.

29. Paxton & Whitfield Gift Vouchers are issued by and remain the property of Paxton & Whitfield Ltd, Unit R4, Bourton Industrial Park, Bouton-on-the-Water, GL54 2HQ (“Paxton & Whitfield”).